At Livelico Collective, we are committed to delivering your handcrafted products safely and efficiently across India. Each product is carefully prepared and packed with attention to detail.

1. Shipping Coverage

We currently ship across India.

At this time, we do not offer international shipping. (This may be updated in the future.)

2. Order Processing Time

• Orders are processed within 2–5 business days
• Orders are not processed on Sundays or public holidays

Since our products are handcrafted, some items may require additional preparation time. In such cases, customers will be notified.

3. Shipping & Delivery Time

• Estimated delivery time: 5–10 business days from dispatch
• Delivery timelines may vary depending on:
  • Location
  • Courier partner
  • Weather or external conditions

⚠️ Delivery timelines are estimates only and not guaranteed.

4. Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout
• Any promotional free shipping offers will be clearly mentioned on the website

Shipping charges are non-refundable, except in cases where:

• The wrong product was delivered
• The product was damaged during transit

5. Order Tracking

Once your order is shipped:

• You will receive a tracking ID via email/SMS
• You can track your shipment through the courier partner’s website

6. Delays in Delivery

Delays may occur due to:

• Courier service issues
• Weather conditions
• Public holidays
• Remote location delivery limitations

Livelico Collective is not liable for delays caused by third-party logistics partners, but we will assist you in tracking and resolving issues.

7. Incorrect Address or Delivery Issues

• Customers are responsible for providing accurate shipping details
• We are not responsible for delivery failures due to:
  • Incorrect address
  • Incomplete information
  • Unreachable phone number

If a package is returned to us due to failed delivery:

• Re-shipping charges may apply

8. Damaged or Tampered Packages

If your package arrives:

• Damaged
• Opened or tampered

Please:

• Do not accept the delivery, OR
• Record a video while opening the package

And report the issue within 48 hours:

📧 teamlivelicollective@gmail.com
📞 +91 81307 83195

We will investigate and provide a resolution as per our Refund Policy.

9. Lost or Delayed Shipments

If your order is:

• Marked as delivered but not received
• Delayed beyond expected timelines

Contact us within 3–5 days of the expected delivery date.

We will coordinate with the courier partner to resolve the issue.

10. Split Shipments

Your order may be shipped in multiple packages depending on:

• Product availability
• Packaging requirements

You will be informed if this occurs.

11. Return Shipping

• Return shipping is governed by our Refund & Returns Policy
• Customers are responsible for return shipping unless the return is due to:
  • Defective product
  • Wrong item delivered

12. Force Majeure

We are not liable for delays or failure in delivery due to events beyond our control, including:

• Natural disasters
• Strikes
• Government restrictions
• Pandemics
• Logistics disruptions

13. Contact Us

For any shipping-related queries:

Livelico Collective
📧 Email: teamlivelicollective@gmail.com
📞 Phone: +91 81307 83195
📍 Address: Liveli Collective, MLA Rd, Palachuvadu, Kochi, Kakkanad, Kerala – 682030

Last Updated: April 4, 2026