Welcome to Livelico Collective (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:

https://livelicollective.com

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Livelico Collective is an ecommerce platform offering handcrafted products sourced from artisans across Kerala, India.

For the purpose of applicable data protection laws, we act as the data controller of your personal information.

2. Information We Collect

We may collect the following types of personal information:

a) Information You Provide

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Messages, reviews, or feedback
• Account login details (if applicable)

b) Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and time spent
• Referral source
• Approximate location
• Cookies and tracking data

c) Comments Data

When visitors leave comments:

• Data shown in the comment form is collected
• IP address and browser user agent are collected for spam detection

An anonymized hash of your email may be sent to Gravatar to display profile images.
Gravatar Privacy Policy: https://automattic.com/privacy/

d) Media Uploads

If you upload images:

• Avoid uploading images with embedded location data (EXIF GPS)
• Visitors may extract location data from publicly available images

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Manage payments and transactions
• Deliver products across India
• Provide customer support
• Improve website experience and product offerings
• Send order updates and service communications
• Send marketing communications (only where permitted)
• Detect fraud and ensure security
• Comply with legal obligations

4. Payment Processing

All payments are processed securely through third-party payment gateways such as Razorpay.

We do not store sensitive payment information such as:

• Card numbers
• CVV
• UPI credentials

Payment data is handled directly by the payment provider in accordance with their security standards.

5. Cookies Policy

We use cookies to improve your experience.

Types of Cookies We Use:

• Essential Cookies (login/session functionality)
• Preference Cookies (remember user settings)
• Analytics Cookies (traffic analysis)

Specific Cookie Usage:

• Comment cookies store your name/email for 1 year
• Login cookies last 2 days (or 2 weeks with “Remember Me”)
• Screen preference cookies last 1 year
• Temporary cookies verify browser compatibility
• Post-edit cookies expire after 1 day

You can disable cookies in your browser settings, but some features may not function properly.

6. Embedded Content

Our website may include embedded content (videos, images, etc.).

These third-party websites may:

• Collect data
• Use cookies
• Track your interaction

We are not responsible for their privacy practices.

7. How We Share Your Information

We do not sell your personal data.

We may share data with:

• Payment gateways (e.g., Razorpay)
• Shipping and logistics partners
• IT, hosting, and analytics providers
• Customer support tools
• Legal or regulatory authorities when required

If you request a password reset, your IP address may be included in the reset email.

8. Data Retention

We retain your information only as long as necessary:

• Order data → for fulfillment and legal compliance
• Comments → retained indefinitely for moderation
• Account data → until deletion request

We may retain data longer where required for:

• Legal obligations
• Fraud prevention
• Dispute resolution

9. Your Rights

Under applicable laws (including India’s DPDP Act), you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent
• Request a copy of your data
• Object to certain uses of your data

To exercise your rights, contact us using the details below.

10. Data Security

We implement reasonable technical and organizational safeguards to protect your data.

However:

• No system is 100% secure
• Data transmission over the internet carries inherent risks

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect data from children.
If such data is identified, it will be deleted promptly.

12. Where Your Data is Sent

Visitor comments may be checked through automated spam detection services.

Your data may also be processed by third-party service providers located in different regions, depending on infrastructure.

13. Third-Party Links

Our website may contain links to external websites.

We are not responsible for:

• Their privacy policies
• Their data practices

You are advised to review their policies separately.

14. Changes to This Policy

We may update this Privacy Policy at any time.

Changes will be posted on this page with an updated “Last Updated” date.

15. Contact & Grievance Officer

If you have any questions or complaints regarding this Privacy Policy or your data:

Liveli Collective
📧 Email: teamlivelicollective@gmail.com
📞 Phone: +91 81307 83195
📍 Address: Liveli Collective, MLA Rd, Palachuvadu, Kochi, Kakkanad, Kerala 682030

Last Updated: April 4, 2026