At Livelico Collective, we take pride in offering carefully curated handcrafted products sourced from artisans across Kerala. Due to the handmade nature of our products, each item is unique and may have slight variations.

This policy outlines the conditions for returns, exchanges, and refunds.

1. Return Eligibility

We offer returns within 7 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in original packaging with all tags intact
• A valid proof of purchase (order ID / receipt) is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or made-to-order products
• Handmade items with minor variations in color, texture, or finish
• Products damaged due to misuse or improper handling
• Items marked as “Final Sale” or “Non-Returnable”
• Gift cards

3. Damaged, Defective, or Incorrect Items

We accept returns or replacements if:

• The item is damaged during transit
• You received the wrong product
• The item has a manufacturing defect

Important:

• You must notify us within 48 hours of delivery
• Share clear photos/videos of the issue

📧 Email: teamlivelicollective@gmail.com

Once verified, we will:

• Offer a replacement, or
• Process a full refund, based on availability

4. Exchange Policy

We only offer exchanges for:

• Damaged items
• Defective products
• Incorrect items received

We do not offer exchanges for:

• Change of mind
• Size/color preference (unless incorrect product delivered)

5. Refund Process

Once your return is received and inspected:

• You will receive an email confirmation
• If approved, your refund will be processed to your original payment method

Refund Timeline:

• Processing: 3–5 business days
• Bank settlement: 5–7 business days

(Delays may occur depending on your bank/payment provider)

6. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account
2. Contact your card provider
3. Contact your bank

If the issue persists, contact us at:
📧 teamlivelicollective@gmail.com

7. Cancellation Policy

• Orders can be cancelled before dispatch only
• Once shipped, orders cannot be cancelled

8. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to:
  • Damaged product
  • Wrong item delivered
• Shipping charges are non-refundable
• We recommend using a trackable shipping service

9. Return Address

Please send returns to:

Livelico Collective
MLA Rd, Palachuvadu
Kochi, Kakkanad
Kerala – 682030
India

📞 +91 81307 83195

10. Important Notes for Handcrafted Products

• Each product is handmade, so:
  • Slight variations are natural and expected
  • Colors may vary due to lighting and screen differences

These are not considered defects and are not eligible for return.

11. Gifts

• If the item was marked as a gift:
  • Store credit may be issued upon return
• If not marked as a gift:
  • Refund will be issued to the original buyer

12. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.

13. Contact Us

For any questions related to returns or refunds:

📧 Email: teamlivelicollective@gmail.com
📞 Phone: +91 81307 83195

Last Updated: April 4, 2026